FAQ
- All Dogs & Cats are welcome.
- Appointment times last up to 2-3 hours on small breed dogs & 4-5 hours on larger breed dogs.
- We expect you to pick up your Dog or Cat within 30 minutes to an hour max of the groom being completed– we will call you 20-30 minutes before the pickup time.
- We have the right to refuse service if we are not comfortable with what is being asked. Example: Excessive de-matting.
- If you are a new client and wish to book an appointment you can do so online– just select a service and follow the instructions. Alternatively, you can call us and we can book the appointment with you.
- Cat
- Dog
My cat is difficult, are you able to handle difficult cats?
We have a lot of experience with challenging cats, the only time a groom cannot be completed is if the cat is showing extreme aggression and stress.
Can owners stay during the groom?
We cannot accommodate this request at the moment.
What forms of payment do you accept?
We accept debit & credit.
Can I drop my cat off early?
We would prefer you to drop off your cat on time. That being said, early drop-off can be accommodated on a case by case basis.
My dog is matted but I don’t want them shaved, can you de-matt my dog?
Depending on the severity of the matting, de-matting might not be the best option for your dog. We always make sure that your dog is safe and comfortable during their groom and excessive de-matting causes a lot of stress and pain.
My dog was just shaved, is there anything I should be on the lookout for?
Shaving your dog does put them at a higher risk of injuries during and post groom. Dogs may act differently afterward; they may be itchy and scratch themselves raw and they may lick themselves more than usual. This is to be expected after shaving your dog. Note that shaving does not cause these injuries to your matted dog, but rather the injuries are already present before the groom, and the groom just allows you to see those injuries that have already occurred. Keeping an eye on your dog for the next few days is best to prevent any possible issues.
Can owners stay during the groom?
We are not able to accommodate this request at the moment.
What forms of payment do you accept?
We accept debit & credit cards.
Can I drop my dog off early?
We would prefer that you drop your dog off on time.That being said, early drop-off can be accommodated on a case by case basis.
Do you do anal glands?
We only do anal glands if requested by the owners. We only do external expression and only of it is safe to do so. There is also an additional charge for anal glands to be added to the total of your groom.
