FAQ

  1. All Dogs & Cats are welcome.

  2. Appointment times last up to 2-3 hours on small breed dogs & 4-5 hours on larger breed dogs. 

  3. We expect you to pick up your Dog or Cat within 30 minutes to an hour max of the groom being completed-- we will call you 20-30 minutes before the pickup time.

  4. For cancellation please do so at least 24 hrs before the groom. Same day cancellation is subject to a $50 charge.

    1. If you know you are going to be more than 15 minutes late please call our business line at 416-792-1684. If you are more than 15 minutes late and have not called ahead of the appointment it will be up to your groomer to decide if they can still take your appointment. If they can take your appointment you may also be subject to a late fee.

  5. We have the right to refuse service if we are not comfortable with what is being asked. Example: Excessive de-matting.

  6. Please fill out the Grooming Release Form upon booking your appointment and email it to us at jujugroomsto@gmail.com.

  7. If you are a new client and wish to book an appointment you can do so online-- just select a service and follow the instructions. Alternatively, you can call us and we can book the appointment with you.